Refund policy

At Sattvya, we are committed to providing our customers with a smooth and satisfying shopping experience. However, we understand that there may be situations where you may need to return a product or request a refund. This Refund and Returns Policy explains the process, eligibility criteria, and terms for initiating a return or refund.

Refund Eligibility

Refund requests are accepted within 15 days of receiving your order.

To be eligible for a return or refund:

  • The product must be unused, unworn, and in the same condition as received.

  • The product must be returned in its original packaging with all tags and accessories intact.

  • Proof of purchase, such as an order confirmation or receipt, is required for processing the request.

Return Process

Contact Customer Service

To initiate a return, please email us at sattvya14@gmail.com with:

  • Your order details.

  • Reason for return.

  • Supporting images or details (if applicable).

Return Shipping

  • Customers are responsible for return shipping charges unless the product received is damaged, defective, or incorrect.

  • Return instructions and the required return address will be provided after your request is reviewed and approved.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please provide:

  • Images/videos showing the issue.

  • Order details.

  • A brief description of the problem.

After verification, we will arrange a suitable resolution, such as a replacement or a full refund.

Non-Returnable Items

The following items are not eligible for return:

  • Personalized or customized products.

  • Gift cards or vouchers.

  • Final sale or clearance products.

Refund Processing

Once your returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved Refunds

  • Refunds will be processed within 7–10 business days after approval.

  • The amount will be credited to your original payment method.

Rejected Refunds

If the returned item does not meet the eligibility criteria, we will notify you via email with the reason for rejection.

Late or Missing Refunds

If you have not received your refund within the mentioned timeframe:

  • Check your bank account or payment wallet.

  • Contact your bank or payment provider for any processing delays.

  • If the issue continues, please contact us at sattvya14@gmail.com.